Fix CloudCockpit Access Issues: Users & Licenses Troubleshooting
Troubleshooting Access Issues: Users & Licenses
If there's an error trying to view the Users or Licenses for a Customer, here are a few steps you can take to troubleshoot the issue:
1. Verify the GDAP Relationship
Ensure that the customer has an active GDAP (Granular Delegated Admin Privileges) relationship.
Without an active GDAP relationship, access to the customer’s data may be restricted.
2. Check Permissions for GDAP Relationship
Confirm that the active GDAP relationship includes the required permissions (Microsoft Entra Roles).
These roles determine the level of access you have to the customer's tenant.
3. Review Conditional Access Policies
Check if the Customer has any Conditional Access Policies in place that might be blocking access to view Users and Licenses.
These policies could restrict access based on:
- Location
- User
- Device compliance
- Other factors
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