Can't access Users or Licenses for a Customer

Can't access Users or Licenses for a Customer




If there's an error trying to view the Users or Licenses for a Customer, here are a few steps you can take to troubleshoot the issue:

1. Verify the GDAP Relationship

Ensure that the customer has an active GDAP (Granular Delegated Admin Privileges) relationship.
Without an active GDAP relationship, access to the customer’s data may be restricted.




2. Check Permissions for GDAP Relationship

Confirm that the active GDAP relationship includes the required permissions (Microsoft Entra Roles).
These roles determine the level of access you have to the customer's tenant. 




3. Review Conditional Access Policies

Check if the Customer has any Conditional Access Policies in place that might be blocking access to view Users and Licenses.
These policies could restrict access based on:
  1. Location
  2. User
  3. Device compliance
  4. Other factors

    • Related Articles

    • Conditional Access Policies

      Azure Conditional Access Policies (CA) allow a Customer to implement security measures on their Azure tenant. However, it's important to properly configure the Conditional Access Policies as they might block some important features in CloudCockpit, ...

    • GDAP Relationships

      As a Microsoft Partner that wants to safely operate with your customer's workloads, it is imperative to know all about Granular Delegated Admin Privileges (GDAP). Whether you're new to GDAP or seeking to enhance your understanding, this article is ...

    • Delete Customer

      Deleting a Customer from CloudCockpit terminates the relationship between the Customer and the CSP (Indirect Provider). Making it so the Customer no longer appears listed on CloudCockpit and Microsoft Partner Center. Only the CSP can delete Customers ...

    • User Permission Groups

      There are three User Groups with different combination of permissions that determine what a User in CloudCockpit can view and do. Administrator The Users that are in this group have all the permissions in CloudCockpit. Full control and visibility ...

    • Create New Customer

      Follow these steps to create a new Customer account in CloudCockpit, which will then be automatically created also in Microsoft Partner Center. 1. Navigate to Customers In the top navigation menu, click on Customers. 2. Initiate Account Creation ...