Can't access Users or Licenses for a Customer

Can´t view Customer Users or Licenses

If there's an error trying to view the Users or Licenses for a Customer, here are a few steps you can take to troubleshoot the issue:






1. Check the GDAP Relationship

Ensure that the customer has an active GDAP (Granular Delegated Admin Privileges) relationship.
Without an active GDAP relationship, access to the customer’s data is restricted.




2. Check the GDAP Relationships roles

Confirm that the active GDAP relationship includes the required permissions (Microsoft Entra Roles).
These roles determine the level of access you have to the customer's tenant. 




3. Review Conditional Access Policies

Check if the Customer tenant has any Conditional Access Policies in place that might be blocking access to Users and Licenses.
These policies could restrict access based on:
  1. Location
  2. User
  3. Device compliance
  4. Other factors