Cancelling Subscriptions in CloudCockpit

Cancel Subscriptions

CloudCockpit offers two options for canceling a subscription: you can either cancel all licenses within one subscription at once or reduce the number of seats to accommodate your customer's needs.

 Cancel All in Once

Navigate to the customer area, access the subscription tab, select the subscription you wish to cancel, then go to options and choose "Cancel."



Cancel/Reduce the number of licenses

If you need to remove licenses associated with a subscription, you can click on the subscription and reduce the quantity (if still possible) through an update. Alternatively, you can schedule this reduction at the time of renewal.






    • Related Articles

    • Actions on the Subscription Level

      On the Subscriptions list page it's possible to access quick actions for each subscription: Upgrade Suspend Sync Cancel Upgrade This action presents all eligible upgrade options, considering the original subscription. Suspend You can suspend a ...

    • Subscription Status

      All subscriptions are in one of five states: Active, Expired, Suspended, Disabled, or Deleted. Note, however, that there are two types of Disabled state—Disabled and Suspended- Disabled, as explained in the following sections. Active state: The ...

    • Trials Subscriptions

      In the New Commerce Experience, specific seat-based offers come with free trials. These trials provide access to 25 licenses for a duration of 30 days. If auto-renewal is left on for a Trial subscription, it will automatically convert to a paid ...

    • Map New Subscription to Autotask

      When you purchase a subscription on CloudCockpit, it can be directly mapped to an Autotask Contract. This ensures that no other steps are needed, saving users from having to visit the Subscription Mapping page later. A Subscription can only be mapped ...

    • Marketplace Subscriptions

      While other offers are provided by Microsoft, Marketplace Subscriptions are provided by an Independent Software Vendor (ISV), which are approved third-party companies, that sell their apps through the Microsoft AI Cloud Partner Program. Pricing and ...