Creating a custom domain Reseller Portal in CloudCockpit

Create Reseller CloudCockpit Portal

Resellers can have a personalized CloudCockpit portal with its own custom domain. Take advantage of this feature to strengthen your brand presence and provide a better user experience for clients. 
The setup process has been streamlined and no longer requires the creation or periodic updates of the SSL certificate, as those steps are now entirely automatically handled by CloudCockpit.

DNS (Domain Name System)
Serves as the internet's phone book, translating human-readable domain names into machine-readable IP addresses.

CNAME Record (Canonical Name) 
A type of DNS record that acts as an alias, redirecting one domain name to another, simplifying navigation for users.

TXT Record
A type of DNS record containing text-based information about a domain.

Creation Process 

Steps for CSP (1 of 2): Generate new DNS records

In order for the new Reseller portal to be created, Reseller's should request their CSP to create it.
The CSP (Indirect Provider) can then create the reseller portal by: 

1. Log in to the CSP CloudCockpit portal.
2. Navigate to the Resellers page and locate the specific reseller.
3. Access the reseller's account by clicking on their company name



4. Go to Administration > Portal Settings.



4. Insert the Custom Domain and click Register.



5. Copy the unique DNS records (TXT and CNAME) generated for this specific Reseller portal.
  1. Do not use the example DNS records shown in this article. The DNS records are uniquely generated by CloudCockpit for reach reseller.
  2. The DNS records are valid for 7 days, after which they will have to generated again.



Steps for Resellers: Configuring DNS Records for the Custom Domain

To associate your custom domain with CloudCockpit, follow these steps to add a CNAME and TXT record:

1. Access your domain's DNS management console.
2. Navigate to the DNS records section and add the new CNAME record, pointing to the provided value.
The exact configuration may vary depending on your DNS provider.
Some may require the full address, in this example resellercustomdomain.cloudcockpit.works instead of just the subdomain resellercustomdomain.




3. Add a new TXT record.
The exact configuration may vary depending on your DNS provider.
Similar to the CNAME, some DNS providers may require the full address, which in this example is _dnsauth.resellercustomdomain.cloudcockpit.works. while in other it's only _dnsauth.resellercustomdomain



Steps for CSP (2 of 2): Validation

After the Reseller configures the new DNS records, the CSP should then validate the changes:

1. Log in to CloudCockpit CSP portal.
2. Navigate to the Resellers page and access the reseller's account.
3. Go to Administration > Portal Settings.
4. Click Validate to conclude the process.



Troubleshooting

If you encounter issues during the Reseller portal creation process:
  1. Consult your DNS provider documentation to check if the new records match their configuration requirements
  2. Double-check all DNS entries for typos
  3. Ensure you've removed any old DNS entries related to the CloudCockpit portal.
  4. Allow time for DNS propagation (can take up to 60 minutes or more in some cases).
  5. If problems persist, contact CloudCockpit support for assistance.

Changing the portal custom domain

To change the Reseller Portal custom domain, it will only be necessary for the CSP to change the custom domain in the Reseller Portal Settings and follow the same steps that were used to create the portal.





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