Subscription Status

All subscriptions are in one of five states: Active, Expired, Suspended, Disabled, or Deleted. Note, however, that there are two types of Disabled state—Disabled and Suspended- Disabled, as explained in the following sections.

1. Active state: The subscription is currently active and accessible to users and administrators. Partners are billed according to their chosen frequency.

1. Expired state: The subscription has reached its end date and moves into the Expired state. It lasts for 30 days, during which users and administrators can still access files and services. Partners are not billed during this state. Additional note, it is not possible to move a subscription from the Expired state back to the Active state, the partner must order the required licenses as a new purchase

1. Disabled state: A subscription in the Expired state automatically moves to the Disabled state after 30 days. In this state, users cannot access files and services, but administrators can access data. Partners are not billed during this state.
   

1. Deleted state: The subscription enters the Deleted state either by automatically transitioning from the Disabled state after 90 days or if a partner cancels the subscription. All customer data is permanently deleted. Partners are not billed during this state.
   

1. Suspended state: The purpose of the Suspend function is to help in dunning scenarios since users cannot access files and services, although administrators can access data. You are active whenever you want. Partners continue to be billed.

Subscription State Flow

 This diagram serves as a handy visual guide, providing key information and illustrating the transition of a subscription between different states.

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