List of operations synced to Autotask
To ensure accurate and up-to-date subscription management, CloudCockpit can synchronize the following operations to Autotask.
Update subscription: Quantity
When a subscription's quantity is changed in CloudCockpit, a contract service adjustment is created in Autotask for the effective date of the change.
- Multiple adjustments on the same day will be overridden by the last change.
- If a promotion is applied to the updated subscription, the unit cost and price will be adjusted according to CloudCockpit's promotion settings.
- Changes to the billing cycle, friendly name, or auto-renew settings are not supported in Autotask and will result in a failed audit record for the connection operation.
Note: Contract service adjustments should be done only through CloudCockpit. If you manually adjust contract services via Autotask, CloudCockpit will not be held responsible.
Update subscription: Price Margin
When the price margin of an active or suspended subscription is updated, a contract service adjustment is created in Autotask for the start date of the billing period in which the change occurred.
- Adjustments for already approved billing periods take effect in the next period.
- Updates to Azure Plans price margins do not create adjustments in Autotask as fixed costs for Azure Plans are not supported.
Cancel subscription
Canceling a subscription in CloudCockpit creates a contract service adjustment in Autotask, setting the subscription units to 0.
Users should be cautious as manual adjustments in Autotask can lead to overbilling.
CloudCockpit is not responsible if someone manually updates the contract service units in Autotask after the subscription was canceled.
Suspend Azure plan
Suspending an Azure Plan creates a contract service adjustment in Autotask, setting its price to 0 for the subsequent billing periods.
- Reactivating the plan in CloudCockpit does not affect Autotask, and manual adjustments can lead to overbilling.
- Suspending a Microsoft License Legacy subscription in CloudCockpit does not cancel the contract service in Autotask. See details about unsupported operations below.
Update Customer margins
- Updating a customer’s provider margins will adjust the revenue of mapped active or suspended subscriptions in Autotask with an effective date matching the margin update completion date.
- Custom price margins on subscriptions are not affected.
Subscription expiration
When
a Microsoft subscription expires, the respective contract service will
get cancelled on Autotask. This means that its quantity will be adjusted
to 0, on the next day after the end date of the subscription.
For example if you had a subscription whose creation date is 25th of November 2021 and its end date is 24th of November 2022, then the adjustment will have an effective date of 25th of November 2022.
For example if you had a subscription whose creation date is 25th of November 2021 and its end date is 24th of November 2022, then the adjustment will have an effective date of 25th of November 2022.
This operation is called "ExpireSubscriptionOnConnection" on the audit logs page.
Subscription renewal
Currently,
only when a Microsoft subscription had its quantity or price changed
will we adjust the contract service in Autotask automatically.
On other scenarios, where the offer, or term or billing frequency of the subscription changed at renewal we are cancelling the contract service on Autotask, so that you can remap the subscription with it's new values.
On other scenarios, where the offer, or term or billing frequency of the subscription changed at renewal we are cancelling the contract service on Autotask, so that you can remap the subscription with it's new values.
This operation is called "RenewSubscriptionOnConnection" on the audit logs page. When the offer, or term or billing frequency of the
subscription changed at renewal, the operation on the audit logs page will be "CancelRenewedSubscriptionOnConnection"
Note: The
contract itself is not renewed, nor is its end date extended, you are
always responsible for manually extending the contract's end date.
Unsupported operations for subscriptions mapped in Autotask
Subscription upgrades
Not supported.
If a subscription was upgraded, it's necessary to manually map the new subscription that originated from the upgrade and adjust the quantity of the old subscription in Autotask.
If a subscription was upgraded, it's necessary to manually map the new subscription that originated from the upgrade and adjust the quantity of the old subscription in Autotask.
Suspending a Microsoft License Legacy Subscription
Does not cancel the contract service in Autotask. The quantity is not adjusted to 0, even though billing stops in Microsoft.
Manual adjustment in Autotask is necessary.
Manual adjustment in Autotask is necessary.
Updating the associated Reseller of a subscription
Does not cancel the contract service of the original Reseller or CSP in Autotask.
Manual adjustment is necessary.
Operations failed to sync to Autotask
If an operation fails to sync, the subsequent operations that are performed are not blocked and will still be sent to Autotask.
As a precaution, users should manually sync operations, before executing additional operations on the subscription.
Why manual syncing is necessary:
- Previous failed sync operations may prevent proper synchronization.
- Avoids potential conflicts and data overwrites.
- To ensure proper billing.
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