Microsoft Customer Agreement (MCA) attestation
Customers must accept the Microsoft Customer Agreement (MCA) before Microsoft services can be activated or managed.
The MCA attestation process in CloudCockpit ensures compliance across all customer tenants.
MCA Attestation
1. In the Customer account, locate the Microsoft customer agreement section and click Start MCA attestation.
2. Enter the primary contact’s details: First name, Last Name, Email, Phone.
3. Click Create attestation to generate the MCA acceptance link.
4. Send the link to the Customer using your preferred method (chat, email, etc).
5. The Customer opens the link, reviews the MCA terms, and clicks Accept Agreement.
6. Once the Customer has accepted the MCA, return to the Customer account page and click Create Agreement to finalize the process.
7. Once finalized, you can transact and manage Microsoft services for the Customer.
MCA management of all customers
See all customer’s MCA status at a glance to avoid compliance delays in Customers > MCA management.
- Summary Cards: show how many customers MCA require attention: MCA Required, MCA Pending, Expired Links, Ready to create agreement.
- Quick Actions: Manage MCA attestation directly from the list view.
FAQ
Q: What happens if the customer does not accept the MCA?
A: Microsoft services cannot be activated or managed until the Customer accepts the MCA and the agreement is finalized.
Q: Can I still use the Partner Center UI for MCA attestation?
A: No. After January 5, 2026, only API-based MCA attestation is supported.
A: No. After January 5, 2026, only API-based MCA attestation is supported.
Q: How do I know if a customer’s MCA is pending or expired?
A: The MCA dashboard provides real-time visibility into each Customer’s status, including pending, expired, and compliant agreements.
A: The MCA dashboard provides real-time visibility into each Customer’s status, including pending, expired, and compliant agreements.
Related Articles
Create new Customer
Follow these steps to create a new Customer account in CloudCockpit, which will then be automatically created also in Microsoft Partner Center. 1. In the top navigation menu, go to Customers and click Create Customer 2. Fill in all required fields ...Delete Customer
Deleting a Customer from CloudCockpit terminates the relationship between the Customer and the CSP (Indirect Provider). Making it so the Customer no longer appears listed on CloudCockpit and Microsoft Partner Center. Only the CSP can delete Customers ...Customer Company Info Rules
When creating a Customer account, the provided company info must comply with Microsoft's validation rules. Below are the specific requirements for each field. Customer Company Name rules The following are not permitted for a Company Name: Using only ...Export Microsoft Offer Catalogue
With CloudCockpit, you can export the Microsoft Offer Catalog to a .CSV format, making it simple to share internally, with your resellers, or end customers. Additionally, you have the flexibility to select various geographies if your operations span ...Understanding reconciliation files as a Customer
Downloading reconciliation files 1. Access reconciliation files in CloudCockpit by going to Company > Invoices. 2. Select the Microsoft Tenant and choose the type of reconciliation file you want to download: One Time License 3. Click Generate File 4. ...