Microsoft Customer Agreement (MCA) Attestation in CloudCockpit

Microsoft Customer Agreement (MCA) attestation

Customers must accept the Microsoft Customer Agreement (MCA) before Microsoft services can be activated or managed.
The MCA attestation process in CloudCockpit ensures compliance:
  1. Generate the acceptance link
  2. Track status
  3. Finalize the agreement to unblock provisioning and ongoing management

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MCA Attestation

1. Go to Customers and click the customer name.
2. In the customer Account tab, locate the Microsoft customer agreement section and click Start MCA attestation.


3. Enter the primary contact’s details:
  1. First name
  2. Last Name
  3. Email
  4. Phone
4. Click Create attestation to generate the MCA acceptance link. 


5. Send the link to the Customer using your preferred method (chat, email, etc). 


6. The Customer opens the link, reviews the MCA terms, and clicks Accept Agreement.

7. Once the Customer has accepted the MCA, return to the Customer account page and click Create Agreement to finalize the process.
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8. Once finalized, you can transact and manage Microsoft services for the Customer.

MCA Management dashboard

See all customers' MCA status at a glance to avoid compliance delays in Customers > MCA management.
  1. Summary Cards: show how many customers MCA require attention: MCA Required/ MCA Pending/ Expired Links/ Ready to create agreement.
  1. Quick Actions: Manage MCA attestation directly from the list view. 


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FAQ 

What happens if the customer does not accept the MCA? 

Microsoft services cannot be activated or managed until the Customer accepts the MCA and the agreement is finalized.

Can I still use the Partner Center UI for MCA attestation?

No. After January 5, 2026, only API-based MCA attestation is supported.  

How do I know if a customer’s MCA is pending or expired?

The MCA dashboard provides real-time visibility into each Customer’s status, including pending, expired, and compliant agreements.